Player support email

Every support mail gets a draft. You just approve.

Eirin is an AI teammate for small game studios. Connect your support mailbox and it drafts an answer to every player email from your FAQ and patch notes, in your voice.

Book a 30-minute call

We'll connect a mailbox with you and draft replies to real mails.

Free through 2026
20-minute setup
Nothing posts without you

Example · support inbox

From: a player · Subject: Purchase didn’t restore on new phone

Hi, I bought the Starter Pack and No Ads last month. I switched phones and now both are gone. I’m signed in with the same account. Can you help?

Eirin’s draftWaiting for your approval

From your FAQ

Hi there, sorry about that, and thanks for the details. Go to Settings › Account and tap “Restore purchases” while signed in with the same account. If the Starter Pack and No Ads still don’t show, reply with your player ID from that screen and we’ll restore them for you.

Used: FAQ, “Restoring purchases on a new device”

Approve & sendEdit

15+ hoursSaved every week on community work by our partner studios

20 minutesTo set up, done with you on one call

You approveNothing posts until you say yes

FreeThrough December 31, 2026 for founding partner studios

Sound familiar?

“Support emails pile up for a week. Half are lost progress, refunds and purchases that didn’t restore. I answer them at midnight.”

The same five questions arrive every day, and each one takes ten minutes to write.
Paying players wait days for an answer, and some of them leave a review instead.
Support software is priced for studios with a support team you don’t have.

How Eirin handles support mail

A support team’s first draft, without the support team.

Answers from your own docs

Eirin uses your FAQ, patch notes and game bible, and shows which fact each answer came from.

Nothing sends without you

Every draft waits for you to approve, edit or skip. You stay the one who answers. You just don’t start from a blank page.

The same answers everywhere

The questions in your inbox also show up in store reviews and on Discord. The same Eirin answers them there, consistently.

How it works

Live in one call.

Book a call
Pick a time below. 30 minutes, no prep needed.
Connect your mailbox
Connect your support address and add your FAQ, together on the call.
About 20 minutes
Approve the drafts
Every new player mail gets a drafted answer. You approve and it sends.
A few minutes a day

One teammate, every channel

The same Eirin covers the rest of your community.

Writes replies on

Drafted in your voice, approved by you.

Support email
App Store
Play Store
Discord
Instagram

Reads and reports on

What players say, ranked in one report.

App Store
Play Store
Steam
Reddit
Discord
YouTube
Instagram

Replies on Steam, Reddit and YouTube aren’t supported yet. Eirin reads them and includes them in your report.

Founding Partner Programme

Book a 30-minute call.

Pick a time that suits you. It’s a working session on your game, not a sales deck.

Free until December 31, 2026, with founder pricing locked in after
A 20-minute setup, done with you
Nothing posts until you approve it
A direct line to the founders and a say in what we build next

On the call

What lands in your support inbox and how long it waits.
Eirin drafting answers to real player mails from your FAQ.
If it fits, we connect your mailbox on the spot.

Loading available times…

✓

You’re booked

The invite is on its way to your inbox. If you can, bring your game’s store link or Discord invite to the call.

Questions

Before you book

Does it send emails on its own?

No. Every draft waits for your approval, and you can edit it before it goes out.

Where do the answers come from?

From your knowledge base: your FAQ, patch notes and game bible. Each draft shows which fact it used, so you can check it in a second.

We’re a tiny team. Is this for us?

Yes, it’s built for studios without a support team. Most of the setup is done for you on a 20-minute call.

Can it handle store reviews and Discord too?

Yes. The same Eirin drafts replies to App Store and Play Store reviews and answers questions on Discord and Instagram.

What does it cost?

Nothing until December 31, 2026 for founding partner studios, with founder pricing locked in after that.